Well what can i say about it, ive been using it for just over a year now and apart from the odd glitch here and there i havnt really had any problems with the service.
There phone lines are a real pain to get through to and if you miss a direct debit they cut you off within 4hrs! which doesnt give you chance to sort it out on there site, therefore you have to go to a internet cafe or try and do it on there poor phone service.